The Three Parts Of An Effective Apology
Here’s the real question: If we’ve done something that offends someone else—whether or not we feel we are to blame—should we apologize? I believe that it almost always serves our highest good to apologize if we’ve hurt or offended someone else—even if we think the offended person’s anger is unjustified, or if we have a perfectly good excuse for what happened. Or if our intentions were all good. Often, the impact of our action is not what we intended....